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Thursday, May 24, 2007

Troubleshooting sheets: Server Startup

Checklist for troubleshooting SAP server startup:

What to CheckHow to Check ItTips

  1. Make sure that your database is mounted and open.

  2. Use either Control Panel >> Services >> Oracle TNSListener, or the
    command lsnrctl (preferable) to start the listener service

  3. execute tnsping <SID>

  4. execute tp connect <SID> (from /usr/sap/trans/bin dir). If
    it doesn't work, do a tp go <SID> to show the environment

Check listener.ora, tnsnames.ora, sqlnet.ora.
Using lsnrctl gives more feedback, which is recorded in the file
listener.log. Also see sqlnet.log
Use svrmgr or sqldba to check database startup and shutdown:
  1. connect internal
  2. shutdown
  3. startup

  1. add the immediate or abort options to shutdown
    if necessary
  2. divide startup into phases by starting startup nomount,
    then continuing with alter database mount and alter database

  3. try alter database recover after
    a crash or power failure

After successfully starting the database, start the application services
(from NT, use the SAP Service Manager).
From UNIX, use the startsap r3 script).
  • Check the logs in the directory usr/sap/SID/DVEBMGS/work
  • For NT, make sure the Oracle and SAP Services are started. Also check that
    the NT service RPC is started and working (test it by adding a new
    printer; if the first screen shows up, it should be OK).
SAP DB + Applications
If both the DB and applications startup are fine when performed
separately, try starting them together with the SAP Service Manager
(NT) or startsap (UNIX).
For NT, the startsap script can be found in

Troubleshooting other applications:

ApplicationHow to Check ItTips
Make sure that
  1. the services OracleServiceSID and OracleTNSListener are started
  2. the database is started and opened
  3. the command tnsping <SID> returns OK (see
    above for tips on troubleshooting the listener)
First try running the SQL*Plus client from the server (Start >> Oracle
for Windows NT >> SQL_Plus 3.x), Enter system/manager for username/password
and <SID> for host string.

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